Glasgow City Council Member Services boost efficiencies through Voice Technologies & Winscribe

Glasgow, Scotland - July 17, 2015

Glasgow City Council serves a population of close to 700,000 people, making it the largest Council Authority in Scotland. The council have worked closely with Voice Technologies (VT) for many years, with VT supporting the Council to migrate from their old tape-based solution to Winscribe’s digital dictation workflow solution.


Fast Initial Deployment & Efficiency Increases Critical For Council

After a very quick deployment, Glasgow City Council’s elected members quickly experienced significant time savings in being able to dictate on-the-go, supporting council members’ mobile working.

Elaine Houston, Member Services, Glasgow City Council commented:
“The digital dictation system from Voice Technologies and Winscribe guarantees that the Council Member’s dictations are transcribed into letters as quickly as possible – ensuring efficient use of their time and, as a result, the tax payers’ money.”
James McPherson, Chief Executive Officer at Voice Technologies said

“‘it’s great the benefits Glasgow City Council have seen, especially as we have worked closely with them for many years, and proud to be part of the council’s digital journey. Our long standing relationship with Winscribe is reaching new highs, and our account manager, Joe DiCarlo’s, has been invaluable.’”
Joe DiCarlo, Winscribe Channel Relationship Manager commented

”supporting VT is a commitment I take seriously at Winscribe and something I’m proud to propagate. It is great to hear the benefits Glasgow City Council are finding, although I’m not surprised, as this is yet another great success of our wonderful partnership with Voice Technologies.”
 To read more or download this case study, click here

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